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Human–AI Interaction: Designing for Understanding, Correction, and Control
Human–AI interaction is the way people understand, use, question, and direct AI-enabled systems while carrying out a task. It includes the model’s responses, but also the interface, available controls, feedback, and consequences surrounding those responses. A person...
Automate Friction, Not Thought
Automation is most useful when it removes unnecessary effort without removing the attention a task deserves. It can carry files, check required fields, preserve a draft, or prepare material for review. It does not have to decide what the work means, whether it is...
Workflow Automation: What It Is and Where to Begin
Workflow automation is the use of software to perform or route selected actions within a process with reduced manual intervention. It can be as small as creating a reminder when a form arrives or as involved as coordinating work across several systems. You do not need...